You can download the Tithe.ly app for iPhones at the App Store or for Androids at Google Play. It only takes a couple of minutes to set up your account and then you’ll be able to see your giving history and manage your account.
The first video demonstrates how to download and setup the Tithe.ly app. The second video provides instructions for using Tithe.ly.
Frequently Asked Questions
Is my Credit / Debit card information secure?
Yes! Tithe.ly takes data and payment information security very seriously. Transactions are transmitted using 256 Bit TSL/SSL and card data only touches Level 1 PCI-DSS compliant systems. Card details are tokenized, stored, and encrypted on industrial-grade servers. Our security is on par with leading financial services and banking institutions
How will my data be used?
Your personal data will never be sold, traded, or given out to third parties.
How will I know when my credit, debit, or ACH is charged?
Anytime you’re charged you will receive an email confirmation.
How long does it take for my church to receive my gift?
It usually takes about 2-3 days between the time you give and when it appears in your church’s bank account.
What if I accidentally type the wrong amount?
If you make a mistake giving, make sure to contact your church and they can refund the wrong amount, and then you can make another donation for the correct amount. Refunds may take up to 7 business days to appear back in your account.
How do I edit my information?
You can download the Tithe.ly app where you will be able to manage and update all of your account information.
How do I change/cancel my recurring gift?
In order to change your auto-recurring gift fund/designation, you will need to delete your existing recurring gift and then setup a new recurring gift. Instructions on how to do this can be found here.
How do I change/update my payment method?
You can do so from the Tithe.ly app or by logging into your account online and clicking on “Payment Methods” in the menu bar. You will need to delete your old form of payment and add a new one. For a step-by-step walkthrough of this, you can learn more here.